Engwe M20 electric bicycle

PERFORMANCE:

• Maximum Speed: 28 mph
• Maximum Range: 90 miles
• Tyres: 20 x 4" fat tire
• Hill Climb: excellent
• Charge Time: 6-8 hrs
• Waterproof Rating: IP54

POWER:

• Motor Type: brushless DC
• Motor Power: 750W
• Battery Voltage: 48V
• Battery Capactiy: 26A

DISPLAY AND TECHNOLOGY:

• Display Type: digital
• Speed Modes: 7-speed transmission
• Accelerator: thumb
• BMS Display: no
• Smartphone App: no

LIGHTING:

• Front Light: 10W LED
• Rear Light: red led
• Brake Light red led (flashing)
• Side Lights: no

BRAKING AND SAFETY:

• Front Brake: mechanical disc
• Rear Brake: mechanical disc
• Horn or Bell: bell
• Indicators: no
• Has Key: no

COMFORT AND MATERIALS:

• Front Suspension: rear hydraulic
• Rear Suspension: front hydraulic
• Seat: yes
• Frame: aluminum alloy
• Handlebar Grip: texturised rubber
• Floor Deck Grip: n/a

DIMENSIONS AND WEIGHT:

• When Setup: 167cm(L) x 114cm(H)
• When Folded: n/a
• Verticle Adjust:
• Product Weight: 35 kg
• Max User Weight: 120kg

WARRANTY AND SERVICE:

• Warranty Motor: 12 months
• Warranty Controller: 12 months
• Warranty Battery: 6 months
• Warranty Display: 12 months
• Post warranty parts and spares: contact us

WHAT IS THE BOX:

• UK Charger: 1x
• Manual: 1x
• Toolkit: 1x
• Seat: yes

* Please note that range per charge will vary across rider statures and road conditions.

Cancelling an Order:

We want our customers to feel secure in their purchases. You may cancel your order for any reason within 14 days of making the purchase. If we have already dispatched your item, it may be on its way to you. Should you wish to cancel an order that has been shipped, you will need to arrange for the return shipping. A 5% restocking fee will be deducted from your refund. Please refer to our 'Common Terms' section for more details.

First 14 Days:

Your satisfaction is vital to our business. You have 14 days from delivery to initiate a return if the item no longer meets your needs. The item must be returned in "as new" condition with less than 3km traveled and all components in their original packaging. Charges may apply if the item is damaged or modified or if travel exceeds 3km. A 5% restocking fee will apply.

First 12 Months:

We stand by the quality of our products and value our customers' satisfaction. If your scooter develops a fault within the first 12 months, we will assist you in diagnosing the fault and provide replacement parts and instructional videos at no additional cost. Shipping fees from the manufacturer may apply, but we strive to cover these costs ourselves. Note that motors, displays, and controllers are covered by a 12-month warranty, and batteries by a 6-month warranty.

Common Terms:

Unboxing your new electric scooter should be a joyous occasion. We take great care in manufacturing, packaging, and transporting your scooter, but please note that superficial scuffs or cosmetic damage may occur and do not qualify for returns. Color variations between batches and the need for minor adjustments upon delivery are also not grounds for returns.

Responsibility for accurate delivery information lies with you, the customer. The warranty becomes void if modifications or repairs are attempted without consulting us first. We provide support for DIY repairs, but the seller is not responsible for any subsequent damage or injury.

Warranty Exclusions:

The warranty does not cover consumables such as tyres, cables, brakes, and mudguards. Motor, controller, and display are covered for 12 months, while batteries are covered for 6 months. Damage from stunts or misuse, including riding in inappropriate conditions (rain, puddles, off curbs) or performing stunts, is not covered.

Contacting Us:

If you have any questions or concerns regarding these policies, please contact us:

• Contact Form
• Email: sales@BuyElectricScootersUK.com

This document was last updated on January 1, 2025.

We are a UK-based company, and all our products are shipped directly from our UK warehouse.

• Delivery Time: Orders are typically delivered within 2 to 3 days, including Saturday delivery.
• Order Processing: Items purchased after 10 a.m. on Friday will be processed the following Monday.
• Shipping Costs: Shipping is free across the UK.
• Tracking: A tracking number will be emailed to your registered email address, allowing you to monitor and coordinate your delivery at your convenience.
• Couriers: We work with FedEx, UPS, and DHL, dynamically selecting the most efficient courier based on real-time performance.

** EMANBA exception:

We are currently shipping EMANBA from the EU warehouse until our new UK stock arrives.

• Delivery Time: Orders are typically delivered within 7 to 10 days, including Saturday delivery.
• Order Processing: Items purchased after 10 a.m. on Friday will be processed the following Monday.
• Shipping Costs: Shipping is free across the UK with no hidden fees.
• Tracking: A tracking number will be emailed to your registered email address, allowing you to monitor and coordinate your delivery at your convenience.
• Couriers: We work with FedEx, UPS, and DHL, dynamically selecting the most efficient courier based on real-time performance.

 

Electric scooters and electric bikes are still illegal to ride on public footpaths, cycle lanes and roads in the UK. It is the sole responsibility of the customer to ensure that you operate your e-scooter within your country and local district laws.